Call 01372 720650 Or Email: info@epsomdental.co.uk For Calm & Gentle Dentistry

      

For Calm & Gentle Dentistry in Epsom Call Today on 01372 720650 or Email: info@epsomdental.co.uk

COMPLAINTS POLICY

 In this practice we take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.

  1. The person responsible for dealing with any complaint about the service we provide is: Dr Chig Amin
  1. If a patient complains on the telephone or at the reception desk, we will listen to his or her complaint and offer to refer him or her to Dr Chig Amin immediately.

If  Dr Amin is not available at the time, then the patient will be told when he or she will be able to talk to the dentist and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.

  1. If the patient complains in writing the letter will be passed on immediately to: Dr Chig Amin
  1. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist, unless the patient does not want this to happen.
  1. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice as soon as possible, normally within two working days. We will seek to investigate the complaint within ten working days of the complaint being received to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to him or her on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  1. We will confirm the decision about the complaint in writing to the patient immediately after completing our investigation.
  1. Proper and comprehensive reports are kept of any complaint received.
  1. If patients are not satisfied with the result of our procedure then a complaint may be made to:  The General Dental Council,  37 Wimpole Street, London, W1M 8DQ                                                                                

See What Our Patients Say...

"Every time I look in the mirror I just smile"

“I can’t tell you the difference my new smile has made to my confidence. I really can’t stop smiling and I’m over the moon with the results.

Every time I look in the mirror I just smile. Now, I’ll happily talk to people when in the past I would have shied away. It’s made such a difference to my life. I never expected the results to be so good and I didn’t expect to feel so differently about myself”

Denise from Tadworth

"Efficient, welcoming and extremely competent"

“They have all the boxes ticked. One of the main ingredients to success is the team from Epsom Dental Centre. They are efficient, welcoming and most importantly, extremely competent.”


Francois from Ewell

"The dentists are so gentle"

“I think the dental centre is fantastic. I was so terrified of going to the dentist as a child. At Epsom Dental Centre, the dentists are so gentle. They really listen to you and are so patient, pleasant and friendly.

They’re also so professional and I totally trust them.”


Joan from Epsom

"You're Included In All Of Your Dental Treatment"

"Invisalign Ideal Alternative To Train Track Braces"

"Dental Implants An Alternative To Dentures"

"Over The Moon With 6 Month Smiles Braces"

Map To The Practice

Contact Epsom Dental Centre

37 Waterloo Road, Epsom, Surrey, KT19 8EX

Telephone: 01372 720650

Email: info@epsomdental.co.uk

Dentistry for busy people

Monday to Wednesday – 8.30 am – 6.00 pm

Thursday – 8.30 am – 8.00 pm

Friday – 8.30 am – 5.00 pm

Saturdays by appointment only
We do not close for lunch

Epsom Dental Centre

Each Month We Survey Our Patients & The Latest Results Are…

9 7% Said Yes, They Would Recommend Us! 98% Said Yes Their Treatment Was Indeed PAIN FREE!

Tel: 01372 720650   Email: info@epsomdental.co.uk

Epsom Dental, 37 Waterloo Road, Epsom, Surrey, KT19 8EX

Dr Chig Amin BDS (Cardiff) 2001 MFDS RCS Eng GDC No. 79514 Epsom Dental Practice is a Private Dental Practice. We do have s small NHS contract which we reserve for children.

Website last updated: 24/04/18
General Dental Council’s (GDC)   Complaints Procedure   Staff GDC Information

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